Terms & Condition

Revision Policy

At QuickDigitX, we offer revisions based on the package you’ve selected. Our customers benefit from the flexibility of unlimited free revisions, where we refine their websites at no additional cost, provided that the theme and layout remain unchanged. Our standard Turnaround Time for revisions is 48-72 hours.

Turn Around Time

QuickDigitX typically has a turnaround time of 48-72 hours for most web development services. Please note that this time frame refers to a single iteration of the development stage, not the entire project timeline. The time required for revisions may vary depending on the service, ranging from a minimum of 48 hours to 72 hours, equivalent to two working days.

For example:

Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.

Orders placed or Revisions Requested on a Friday will be delivered by the end of the day on Tuesday.

Refund Policy / Money Back Guarantee

In any circumstance, deposited funds for a project are non-refundable after delivery if the initial website design and theme are approved, or if a change is requested, unless QuickDigitX cancels or terminates your contract for reasons other than your breach or non-performance.

All refund requests will adhere to the following arrangement:

-A request can be made when initial website designs are offered. However, once you approve or request changes to the initial layout, the refund offer becomes void, and refund requests will not be entertained.

-If a refund request is made before the delivery of the initial layout, you will be eligible for a Full Refund (less a 10% service & processing fee).

-Refund requests made within 48 hours will be eligible for a 66% refund (less a 10% service & processing fee).

-Refund requests made between 48-120 hours of the initial layout delivery will be eligible for a 33% refund (less a 10% service & processing fee).

-No refund requests will be entertained after 120 hours of your initial layout delivery. However, we encourage you to contact us in case of any concerns.

-No refund requests will be entertained if no action is taken on your order for 30 days after placing your order. If you wish to reactivate your website order, you will be charged a certain fee depending on your project.

-No refund requests will be entertained after the final files have been delivered.

-If a client requests a refund due to a change of mind or personal issues during the project, the client is not eligible for a refund, although we may store credit the amount for future use.

-For website packages, no refunds will be entertained once website development has been completed or once the website has been deployed live.

-Refunds are processed for orders placed in good faith. If a customer has placed website orders with multiple agencies for the same job with the intention to claim a refund, we reserve the right to decline the refund request.

-For video animation packages, no refund requests will be entertained after the storyboard has been designed.

All refund requests must be communicated to the support department. QuickDigitX reserves the right to approve/disapprove refund requests on a case-by-case basis, based on the violation of your user agreement.

For QuickDigitX Custom packages, refunds will be applicable under similar terms as for single packages.

For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.

To ensure your refund request is approved, please ensure you meet the following requirements:

Submit your refund request specifying your concern via any of the following methods:

Toll-Free: +1 XXXXXXX

Live Chat

info@quickdigitx.com

We will attempt to resolve your concern through our revision policy. If unresolved, we will email you a refund request approval from our refund department. After the refund, the website copyrights will be obtained by QuickDigitX, and you will not be able to use the website design provided by the company. It should be noted:

The transferred website rights grant you no right (direct or indirect) to use any content, work product, or media, nor any ownership interest in or to the same.

QuickDigitX will share Copyright Acquisition information for refunded designs with Government Copyright Agencies, restricting the reuse of the website’s original layout in the future.

If you have any questions or concerns about our Refund Policy, please contact us at info@quickdigitx.com.

My Account

The My Account area is a convenient platform for communication. It is your responsibility to check the account area for queries, concerns, or additional instructions required by the designer. Failure to do so will not provide sufficient grounds for a refund. If you require assistance in using the area, please contact our customer support team for guidance.

Communication Policy

Emails exchanged via our official email, “info@quickdigitx.com,” constitute valid forms of communication. We are not liable for damages, issues, or delays resulting from communications made through other means. QuickDigitX assumes responsibility for all information provided through our official domains.

Quality Assurance Policy

QuickDigitX is committed to meeting your requirements, and our web developers strive to fulfill your expectations. We aim to provide the best website experience, with each layout meticulously crafted.

100% Satisfaction Guarantee

Our unlimited revisions policy ensures your complete satisfaction. We aim to exceed your expectations and continue revisions until you are fully satisfied with your website (the number of revisions depends on your package).

Revision Policy

At QuickDigitX, we value your satisfaction and strive to deliver exceptional service. Depending on the package you’ve chosen, you can enjoy unlimited free revisions. We’ll revise your website at no extra cost, provided that the theme and layout remain unchanged. Our typical turnaround time for revisions is 48-72 hours.

Turnaround Time

QuickDigitX aims to provide swift service. Our standard turnaround time for most web development services is 48-72 hours. Please note that this timeframe applies to individual iterations of the development stage, not the entire project duration. The time required for revisions may vary depending on the service, ranging from 48 to 72 hours, equivalent to two working days.

For instance:

Orders or revision requests placed on a Monday will be completed by Wednesday.

Orders or revision requests placed on a Friday will be completed by the end of the day on Tuesday.

Refund Policy / Money Back Guarantee

At QuickDigitX, we stand behind our work and strive for customer satisfaction. Here’s our refund policy breakdown:

Refund requests made before the delivery of the initial website layout are eligible for a Full Refund (less a 10% service & processing fee).

Refund requests made within 48 hours are eligible for a 66% refund (less a 10% service & processing fee).

Refund requests made between 48-120 hours of the initial layout delivery are eligible for a 33% refund (less a 10% service & processing fee).

No refund requests will be entertained after 120 hours of the initial layout delivery.

We believe in maintaining open communication and addressing concerns promptly. Please reach out to our support department for any refund inquiries.

Claiming Your Refund

To request a refund, ensure that you meet the following criteria:

We will endeavor to resolve your concerns through our revision policy. If unresolved, we’ll initiate the refund process. After the refund, the website copyrights will be transferred to QuickDigitX.

My Account

The My Account area serves as a convenient communication platform. It’s your responsibility to check this area for any queries, concerns, or additional instructions. Failure to do so does not warrant grounds for a refund. If you require assistance in using the Account Area, our customer support team is available to help.

Communication Policy

For official communication, rely on emails sent to info@quickdigitx.com. We cannot be held responsible for issues arising from communication channels not provided by us.

Quality Assurance Policy

QuickDigitX is committed to meeting your requirements and exceeding your expectations. We aim for 100% satisfaction and offer unlimited revisions until you’re completely happy with your website.

100% Satisfaction Guarantee

Your satisfaction is our priority. We don’t consider our job done until you’re fully satisfied with the outcome. Our revision policy ensures that we meet your expectations.

Delivery Policy

Upon completion, your order will be delivered to the specified account on the agreed-upon date. The turnaround time varies according to the package, with a minimum duration of two business days. Websites will only go live once all outstanding dues have been cleared.

Website Ownership & Rights

Once finalized, you own 100% of the rights to your website. The final website design belongs entirely to you, and you’re free to use it as you see fit.

Content Creation & Population

We offer content creation and population services upon request. Our team will populate your website with tailored content, images, and products as needed.

N.D.A. & Reputation Management Policy

Your privacy and project details are kept confidential. Both parties agree not to defame or disparage each other after project completion.

Record Maintenance

We maintain records of finalized product delivery and communication for reference and accountability.

Customer Support

Our Customer Support Team is available Monday to Friday, 9 AM to 5 PM GMT, to address your concerns and queries promptly. After-hours queries will be attended to the next working day.

Technical Support Policy

While we provide basic technical assistance, detailed training or installations of services are the customer’s responsibility. We offer guidance and information but do not handle installations or extensive troubleshooting.

By adhering to these policies, we aim to ensure a smooth and satisfactory experience for our clients at QuickDigitX. For any further inquiries or assistance, please feel free to reach out to us.